Get help

Most answers are in the questions. If yours is not, here is how to reach a person.

Urgent

If someone else has your phone number

Your phone number is your account, so whoever controls it can sign in. Email us straight away — subject line Account taken over — and we will hold your payouts while we sort it out.

A bank account added in the last 24 hours cannot receive money yet, so if you reach us inside that window nothing can be sent anywhere new.

support@viewgigs.com

Ask on the site

If you can sign in, ask here rather than by email. Your question and every reply stay on one page you can come back to, and we can see your account while answering — so nobody has to describe a payment from memory.

Open a conversation

If you cannot sign in

Email support@viewgigs.com. It is the one route that does not depend on getting into the account, which is exactly when you need it.

Include these and we can usually answer first time
  • The phone number you sign in with. It is how we find your account.
  • The job name, if your question is about a specific one.
  • The link to your post, if your question is about a post.
  • What you expected and what happened instead — a screenshot usually says it faster than a paragraph.

Never send us your password for any platform, or a bank card number. We will never ask for either, and we do not need them.

Things support can change

A few things are deliberately not editable in the app, because being able to change them freely is what makes an account worth stealing. A person handles these instead.

  • Your name, which every payout is checked against.
  • The state on your profile.
  • Recovering an account when the phone number is gone.
  • Reviewing a bank account whose name does not clearly match yours.

Before you write in

Three things account for most questions, and all three answer themselves on a page you already have.

Earnings — every pending amount says the date it becomes available, and every withdrawal says what state it is in.

My jobs — anything waiting on you is at the top, with what to do about it.

Settings — where your money goes, and whether that account is confirmed, being checked, or on hold.

Complaints

If a decision about your work or your money looks wrong, say so in the same email and ask for it to be looked at again. Every review decision and every payout is recorded against the person who made it, so there is always something to check — you are not asking us to take your word for it, or ours.